Delivery & Returns

Free delivery on all bikes

We offer free delivery on every electric bike, off-road machine, and conversion kit to UK mainland addresses. No minimum order — if it is a bike, it ships for free. Delivery is via specialist pallet or large-parcel courier to ensure your bike arrives safely and correctly packaged.

Accessory & part delivery

Accessories, batteries, helmets, cameras and electrical parts are sent by tracked courier. A flat delivery fee is displayed at checkout before you pay — typically under £6. Batteries over 100Wh ship by road courier only (not air) in accordance with hazardous goods regulations.

Remote & island postcodes

Deliveries to Northern Ireland, the Scottish Highlands, Scottish Islands, Isle of Man, Channel Islands and other remote postcodes may incur a surcharge due to carrier restrictions. Any surcharge is shown clearly at checkout before payment. If you are unsure whether your postcode is affected, email us before ordering.

Dispatch timescales

Most in-stock items dispatch within 2–5 working days of payment clearing. You will receive an email with your tracking number as soon as your order leaves us. If an item is temporarily out of stock, we will email you with an estimated dispatch date. We do not charge your card until dispatch.

How bikes are packaged

Bikes are professionally packaged in reinforced cardboard or wooden crates. The handlebars, pedals and front wheel are removed for transit. Full assembly takes approximately 20–30 minutes with basic tools — you will need a hex key set, pedal spanner and a pump. An assembly guide is included in the box. Sur-Ron and Talaria machines come in manufacturer crating direct from the importer.

Delivery day

Our courier will contact you by email or SMS with a delivery window (typically a 2-hour slot) the day before arrival. Someone must be available to sign for the delivery — bikes cannot be left without a signature. If you miss the delivery, the courier will leave a card and attempt redelivery or hold at a local depot.

30-day returns

You may return most unused items within 30 days of delivery for a full refund, in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To be eligible:

Items must be unridden and unused, in their original condition and packaging
Bikes must show no signs of use — scratches, dirt or wear will affect the refund
Accessories and parts must be in original sealed packaging
Fitted or modified electrical components cannot be returned for safety reasons

To start a return, email hello@voltarc.co.uk with your order number. We will reply within one business day with return instructions. Return delivery costs are your responsibility unless the item was faulty or incorrectly sent.

Refunds are processed within 5 working days of receiving and inspecting the returned item, credited to your original payment method.

Faulty or damaged items

If your item arrives damaged or develops a fault, contact us immediately with photos and a description. We will arrange collection at no cost to you and either replace the item or issue a full refund, including your original delivery charge. Please inspect your delivery before signing — if the outer packaging is visibly damaged, note this on the courier’s paperwork.

Warranty

All products carry the manufacturer’s warranty as a minimum:

Frames: typically 24 months against manufacturing defects
Electrical components (motor, battery, controller): typically 12 months
Sur-Ron & Talaria: 12-month manufacturer warranty via the official UK importer
Conversion kits: 12 months on motor and electronics; battery warranty varies by brand

UK consumer law gives you additional rights beyond any manufacturer warranty — goods must be of satisfactory quality, fit for purpose and as described. If a fault appears within six months of purchase, we will repair or replace the item free of charge unless we can prove it was not faulty when sold.

Warranty does not cover fair wear and tear, accidental damage, misuse or modifications. If you need to make a warranty claim, email hello@voltarc.co.uk with your order number and a description of the fault. We handle all warranty communications with the manufacturer on your behalf.

Statutory rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. VOLTARC is a trading name of Power On Bikes Limited, registered in England & Wales (Company No. 15944114).