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Privacy Policy

Privacy Policy

Last updated: 17 July 2026

1. Who we are

This website is operated by Power On Bikes Limited (trading as VOLTARC), a company registered in England and Wales, Company No. 15944114. Registered office: Unit 9b Ash Park Business Centre, Tadley, RG26 5FL.

We are the data controller for the personal information collected through this website. To contact us about your data, email hello@voltarc.co.uk.

2. What personal data we collect

  • Order and account information — name, delivery and billing address, email address, telephone number.
  • Payment information — orders are currently paid by bank transfer via our payment provider (tgpayments), using the reference details shown at checkout. We do not ask for or store card details.
  • Usage data — IP address, browser type, pages visited and time on site, collected via Google Analytics (Google Site Kit) and other analytics cookies (with your consent, managed through our cookie consent tool).
  • Live chat messages — if you use our live chat widget (Tidio), the messages and any contact details you provide are processed to respond to your enquiry. Tidio only loads after you consent to functional/marketing cookies.
  • Communications — any messages you send via our contact form or email.

3. How we use your data

  • Processing and fulfilling orders — legal basis: performance of a contract (Article 6(1)(b) UK GDPR).
  • Customer account management — legal basis: performance of a contract.
  • Order-related communications (confirmation, dispatch, returns) — legal basis: performance of a contract.
  • Marketing emails — only if you have opted in; you can unsubscribe at any time — legal basis: consent (Article 6(1)(a)).
  • Website analytics — anonymous data to understand usage and improve the site — legal basis: consent.
  • Website security — monitoring for malicious activity to keep the site and your data safe — legal basis: legitimate interests (Article 6(1)(f)).
  • Legal and financial compliance — e.g. HMRC record-keeping — legal basis: legal obligation (Article 6(1)(c)).

4. Who we share data with

We share personal data only where necessary, with the following categories of service provider:

  • Payment processing — our payment provider (tgpayments) processes bank-transfer order payments on our behalf.
  • Email delivery and marketing — transactional emails (order confirmations, dispatch updates) and, if you opt in, marketing/newsletter emails and cart-reminder emails, are sent via our email service providers, including Brevo (Sendinblue).
  • Live chat — Tidio provides our live chat widget; chat transcripts and any details you share are processed by Tidio on our behalf.
  • Website analytics — Google Site Kit / Google Analytics, to understand site usage (with your consent).
  • Security — Wordfence, to help protect the site and your data from malicious activity.
  • Delivery partners — courier companies require your name and delivery address to fulfil orders.
  • IT and hosting providers — including our hosting provider and LiteSpeed caching technology, who process data on our behalf under data-processing agreements.

We do not sell your personal data to third parties.

5. How long we keep your data

  • Order records are retained for 7 years to comply with HMRC requirements.
  • Marketing consent is retained until you withdraw it.
  • Enquiries that do not result in an order are deleted after 2 years.

6. Your rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request erasure of your data (subject to legal retention obligations).
  • Object to or restrict certain processing.
  • Data portability (where processing is based on consent or contract).
  • Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any right, email hello@voltarc.co.uk. We will respond within one calendar month.

7. Cookies

We use cookies as described in our Cookie Policy. You can manage your preferences at any time via the cookie settings link in the footer.

8. International transfers

Some service providers operate internationally. Where data is transferred outside the UK, we ensure adequate safeguards are in place (such as UK Adequacy Regulations or Standard Contractual Clauses).

9. How to complain

If you have a concern about how we handle your data, please contact us first at hello@voltarc.co.uk. You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO).

10. Changes to this policy

We may update this policy from time to time. The current version is always available on this page. For significant changes we will notify registered account holders by email.

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